Assistance Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Answer Guarantee

  • Our team of service technicians will try their best to respond to your assistance inquiries within up to 1 hour. If, however, the situation you have stumbled upon requires assistance from our Admin =Team,= we are going to forward the ticket to the technician in charge and will submit a reply to notify you.

  • Top quality support service
  • Professional Customer Assistance Service

  • We will offer you 24x7x365 technical help by using a turbo–fast ticketing program integrated into your Control Panel. You’re able to e–mail us anytime about any of the software applications that come installed in advance on your virtual server, this includes the desired Linux OS version, the server administration panel and our in–house designed Web Hosting Control Panel.

  • Intuitive help center
  • An Educational Help Section

  • An in–depth and routinely updated article base is integrated into our in–house built Web Hosting Control Panel. It gives you quick tips about how to perform all of the common site managing jobs. The Help zone includes descriptive how–to articles and step by step video training. You can gain access to the Help area by hitting the Help or Video buttons in the right corner of each Control Panel section.