Tech Support Channels
A One–Hour Ticket Response Time Guarantee
Every assistance request you send to us will be replied to within maximum 1 hour. If for any reason whatsoever your trouble ticket or e–mail calls for additional assistance from an admin, we will without delay forward it and leave a note to let you know that your issue is being examined. If you order our Administration Services package, any of the server management services included there will be carried out at a time that suits you.
An Outstanding Technical Support Service
- We’ll be online for you 24x7x365 to respond to any questions that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have pre–installed for your convenience on the server. In case you also require support tackling server administration procedures, you can have a glimpse at our Administration Services package, which includes backup disk space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as problem troubleshooting and software installation procedures.
An Easy–to–Navigate Help Section
Each Linux dedicated hosting server includes our charge–free Web Hosting Control Panel, which sports an in–depth knowledgebase and a collection of educational video tutorials. Whenever you need help working with the Web Hosting Control Panel, just press the Help or Videos buttons located in the upper right corner.