The availability of the customer and technical support that a hosting company provides will tell you a lot about the services that they offer too. In the event that you're allowed to use just emails and tickets, you have most probably come across some reseller not the web hosting supplier. When this is the case, you will have to wait for several days so as to get a problem resolved since the reseller may not be checking their communication regularly or they may need to consult with the true web hosting company for additional assistance. When the provider provides you with different options for communication with fast response time which are available at any time, they are most likely the top provider, not only a reseller. Which means that you will reap the benefits of timely assistance and excellent support because they'll have instant access to the servers where your account will be created. Regardless of the trouble - technical or sales, it is generally better to have the option to get in touch with your web hosting company directly via your favourite way of communication.
24/7 Customer Support in Hosting
We acknowledge the significance of receiving assistance in a timely manner, so our hosting services come with 24/7 technical support along with various means of contact. In case you do not have an account yet, you can easily call us or come on our live chat and speak with a live representative, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up ordering a service that you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from the Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. In contrast to the majority of suppliers on the market, we reply to all the tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to receive prompt support, particularly if your site is not functioning properly for whatever reason. All of our Linux semi-dedicated hosting come with 24/7 customer and technical support, therefore if anything happens, you'll be able to use a number of methods to let us know - telephone line with multiple local numbers around the world, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general issues, so that in case you don't have an account yet, for example, you are able to find extra info for our solutions, or we can assist you with uncomplicated technical issues. The second two options are for solely technical troubles or anything that is more time-consuming since it's much easier to follow the conversation between you and our tech support team. The warranted max answer time for them is merely an hour, the actual one - 15-20 minutes, therefore you won't need to wait for a whole day so as to get support like you may need to do when using the services of various other service providers.
24/7 Customer Support in Dedicated Hosting
When you obtain a dedicated server from us, you'll be able to get in touch with us anytime using various channels and the max time that you will have to wait for a reply is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it's a weekend or a holiday and we can support you with anything related to the applications that are pre-installed on your server. To contact us about a tech issue, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you'd like to learn more about our website hosting services before you order, you can take advantage of our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. When you'd like to receive help with third-party software that you can't set up or operate efficiently, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.