In case you’ve bought a web hosting package and you have certain inquiries concerning a particular function/feature, or if you have bumped into a certain problem and you require assistance, you should be able to contact the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they provide other means of contacting them along with it or not, since the easiest way to handle an issue most often is to submit a ticket. This type of communication makes the replies sent by both sides easy to follow and permits the customer care team members to escalate the situation if, for instance, an admin needs to interfere. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which goes to say that you must have at least two different accounts to touch base with the client care team and to actually administer the hosting space. Incessantly logging in and out of different accounts could sometimes be a drag, not to mention the fact that it requires quite a long period of time for the vast majority of hosting providers to process ticket requests.
Integrated Ticketing System in Hosting
The ticketing system that we are using for our Linux hosting isn’t separate from the web hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to access it at any particular time with only a couple of clicks, without signing out of your account. The ticketing system comes with a quick-search field, which will help you track the status of practically any support ticket that you’ve opened in the past, if necessary. Besides, you can see knowledge base articles that belong to various problem categories, which you can pick, so you can find out how to fix a particular problem before you actually post a ticket. The ticket response time is maximum 60 minutes, which means that you can get prompt assistance at any particular time and in case our client service team recommends that you should do something within your hosting account, you can do it right away without having to leave the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which is included with all our Linux semi-dedicated hosting, was designed with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account in one single place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an inquiry or bump into an issue, you can touch base with our client care staff members momentarily without having to go through a totally different interface. You can browse your website files or check a variety of settings within your account whilst sending a new ticket or reading the reply to an older one. If you’ve got heaps of tickets and you would like to track down a particular one, you can make use of the intelligent search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will obtain a reply within the hour regardless of the nature of your query or problem.