A 99.9% Server Uptime
We’ve built our hosting system using stable hardware and significantly modified software. Our system administrators have installed a customized version of Security–Enhanced Linux on our physical servers in order to guarantee optimal security and stability. We’ve added a number of distributed denial–of–service prevention appliances along with powerful firewall software to make sure our network is invincible and secure.
All our Linux hosting plans include a 99.9% server uptime guarantee. And regardless of which datacenter you opt for, the uptime guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a high–performance hosting service, you can hardly rely on the default network configuration in a datacenter. We’ve built our very own custom internal network so as to ensure the fastest possible connection speed with the outside world.
And because of this, no matter which data centers you choose: our data center in USA, our data center in United Kingdom, in our data center in Finland, in our data center in East Europe or our data center in Australia, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting packages offered in each datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. In case you are disappointed with our web hosting services, or if you think that they are inadequate, or if you decide that you require a Linux VPS instead of a cloud hosting plan – you will get your money back, no questions asked.
All domain name registrations are non–refundable, but you will continue to have total control over your domains even when you delete your hosting account with us.
24/7 Technical Support
If you operate a hosting firm, your technical engineers are of vital importance. This is why we have punctiliously picked a very professional team of tech support engineers, each with several years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting services.
And not only that, our company offers a 1–hour response time guarantee. All helpdesk tickets are responded to in under 60 minutes and our average support ticket response time is under 20 minutes!